Refund policy
Try It For 3 Months. Love It Or Return It.
We believe you'll love your Lil Nipper, but if it's not the right fit, we've got you covered. Return it within 90 days for a refund on the device less restocking fee of $3.00. Please let us know your reason so we can keep improving.
Returns Within the United States
Not satisfied? Send it back within 90 days. You have two options for getting it to us:
- Ship it back yourself using the carrier of your choice. Email us at help@clipdifferent.com for the address.
- Ask us for a prepaid return label. We'll email one over, and the cost of that label will simply be deducted from your refund once the device arrives.
Either way, we'll issue your refund for the product as soon as we receive it. Original shipping charges are non-refundable.
Exchanges
Need a different size or model instead? Same two options apply. Ship it to us or use a label from us with the cost deducted from what we credit you toward the exchange.
International Returns
International customers may return the device within 90 days. We can provide a return shipping label, but return shipping costs will be deducted from your refund. Original shipping charges and any customs fees are non-refundable.
A Quick, Friendly Ask
We're a small, family-run team. That also means we don't have a giant call center behind us, just real people doing our best. If you need a return, kindly reach out to us at help@clipdifferent.com and we'll take care of you. We typically respond within 24 hours.
A little patience and kindness goes a long way. We promise to return the favor. 😊